Our core principles serve as the foundation for how we conduct business every day as responsible travel providers. Continue reading to find out more about us.
Passion
Africa will always remain our true home, and we treasure that. We feel a great connection to Tanzania’s natural environment and wildlife. For those who have encountered it, Africa has a way of into your soul and touching it; as a result, we both yearn for more. Our passion is Africa, and we like introducing new guests to all that it has to offer or reuniting old clients with it.
Our entire focus is on offering responsive services to clients. Clients, in our view, are what enable us to operate. As a result, we are committed to doing everything in our power to meet and exceed our client’s expectations while they are on vacation in our breathtaking nation.
Reliability
Consistency in our services is not a choice; it is our everyday task. We are committed to meeting the high standard of service while keeping our visitors’ demands in mind. To make sure that standards are maintained, customer expectations are met, and environmentally friendly practices are strengthened, we regularly analyze our performance. We consider client feedback to be the most effective method for evaluating our services and, when appropriate, improving ourselves based on suggestions. In the event of complaints, we are dedicated to resolving the issue as soon as possible and making sure that it won’t occur to more visitors in the future.
Experience
Tecomate Tours and Safaris makes use of its expertise in sustainable tourism methods in Tanzania and Zanzibar during our journey.
Our team is skilled and experienced, ready to construct your ideal Tanzania trip, and diligent in planning and carrying out your package as intended.
We are convinced that our guides will provide our guests with a memorable experience because they have more than 10 years of expertise and receive ongoing training in customer service and service delivery.
Honest
When we promise to deliver, we really mean it. It is true that we will carry out all of our promises. Our point of departure for service supply is the contract that was signed at the confirmation of the itinerary and payment.
We charge precisely what is stated in the package, thus we never overcharge. Additionally, we don’t provide you with a lower price quote just to later inform you that there will be an undefined surcharge. With the exception of gratitude, personal expenses, and any additional activities that can be adjusted on the spot, we almost usually include everything on your itinerary when we calculate the cost of your package.
Responsible Travel
The tourism and travel industry is one of the most vulnerable yet important sectors in Africa and the rest of the world. Tourism has had a range of effects on the environment and the people involved, both favourably and badly.
We believe that the tourism sector needs to be sustained by operating responsibly in order to ensure that revenues can support the demands of the present without jeopardizing those of the future.
We hold a prominent position as an ecotourism and sustainability ambassador in Tanzania, thanks to our extensive ecotourism and sustainability knowledge. We provide travel opportunities that ensure client happiness while avoiding negative effects on residents and the environment. Also, we increase environmental conservation measures and promote socioeconomic development in neighbourhood areas.
Lifetime experience
We go above and above to ensure that your entire Tanzania holiday is as enjoyable as our goal from start to finish. We will put up a lot of effort to achieve our goal because that is what we want. We are experts at creating the best itinerary while keeping this in mind because the service provisions are built on a more-than-expected approach.
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